Returns Policy

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Sultaan website. The return request must be raised within 07 days from the date of delivery.

For electronic appliances & mobile phones-related issues after usage or after the return policy period, please check if the product is covered by a brand warranty. Refer to our Guarantee Policy and Warranty Policy for complete Terms and Conditions.

For any product, write the SKU Number. A 15% re-stocking fee will be applied on the return or refund of the products. To return the product and apply for a refund, it is the customer’s responsibility to deliver the goods to the company address. Once we receive and inspect the product, we will issue a refund within 07 days.

Valid Reasons to Return an Item

  • The delivered product is damaged (i.e., physically destroyed or broken) / defective (e.g., unable to switch on).
  • The delivered product is incomplete (i.e., missing items and accessories).
  • The delivered product is incorrect (i.e., wrong product/size/color, fake item, or expired).
  • The delivered product does not match the product description or picture (i.e., product not as advertised).
  • The delivered product does not fit (i.e., size is unsuitable).

Conditions for Returns

  • The product must be unused, unworn, unwashed, and without any flaws. For fashion products, items may be tried on to see if they fit, but this will still be considered unworn.
  • The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories.
  • The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Sultaan packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.

NOTE: It is important to indicate the Order Number and Return Courier Tracking Number on your return package to avoid any inconvenience or delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you within 6-8 days. The item will be sent to scrap after three (3) failed delivery attempts, and no refund will be given.